Privacy
with Mike

This section sets out the privacy policy for www.chinesewithmike.com, a Hodder & Stoughton Ltd website. References to "the Website" are references to this website. References to "we" and "us" are to Hodder & Stoughton Ltd.  References to "you" and "your" mean the person using the Website under these Terms.

Our policy is to act in accordance with current legislation and to meet current best practice on the internet with regard to our use and handling of personal data.  Our aim is to be responsible, relevant and secure when using your personal data.

Collection and Use of Personal Data and Cookies

When you visit the Website, we may send your browser a cookie. A cookie is a small file placed on your computer or mobile phone's browser that helps us recognise you when you return to the Website and can tell us whether or not you've visited the site before. Your browser will tell us if you have these cookies, and if you don't, we may generate new ones.

The following table explains which cookies we use on this website and why:

Cookie Name Use Description Area of site Duration
_utma, _utmb, _utmc, _utmz (and occasionally other cookies starting with _utm) Google Analytics This allows us to track how many individual unique users we have, and how often they visit the site. These cookies are used for statistical purposes only. These may last for up to 1 year to help us gather statistics about whether you return to the website after you have first visited. All pages Up to 1 year
PHPSESSID Session Cookie Used by the server to store information during your stay. All pages Until browser is closed
exp_csrf_token, exp_expiration, exp_last_activity, exp_last_visit, exp_perpage, exp_sessionid, exp_stashid, exp_tracker CMS Cookies Used by the server to store your login credentials, and track your page usage. All pages Up to 1 year

By agreeing to these terms and conditions, you are giving your consent to allow us to use the above cookies.

You can disable cookies from our site at any time - all modern browsers allow you to change your cookie settings, and these settings will typically be found in the 'options' or 'preferences' menu of your browser. Please note, this may prevent areas of the Website from working as intended.

If you do not agree with the described use of the cookies on this Website and do not wish to disable cookies, we respectfully ask that you do not use this Website.

We may need to know your personal details including your name, address and email address to provide you with information or reply to your queries.  We may also collect and process data about you if you purchase any books or other products through us and/or if you enter any competition run by or in association with us. 

We may use such personal data to provide you with details of matters that we feel may be of interest or use to you.  You can opt out of receiving further information of this nature from us by sending an email with the subject “NO INFO HODDER” to optout@hachette.co.uk.

Sharing Personal Data

We do not give out any of your personal information to third parties except as set out below.

We reserve the right to release personal data when we believe that release is appropriate in order to comply with the law, or to enforce our Terms and Conditions, or to protect our rights, property, or safety, and that of our group companies, our customers, or other third parties.

We may pass information that you have given us to other companies within our group of companies.  These companies will include our parent company, their parent company and all of the subsidiaries of these respective companies (the “Group”).  Data processing of your information will be undertaken by Hachette UK Limited, who may use a third party to fulfil such data processing needs.

We do not sell personal data about our customers to third parties.  However, we may release personal data if we acquire any new businesses and/or sell all or part of our business.

Protection of Personal Data

We will take all reasonable precautions to ensure that all the personal data that you have submitted via the Website remains confidential. As required by the Data Protection Act 1998 we have strict security procedures regarding the storage and disclosure of personal data. This Website (www.chinesewithmike.com) is a secure site with firewall protection, and all commerce via the site is protected using 128-bit SSL encryption.

This site uses Paypal, an independent payment service provider, to process payments. For more information about Paypal please visit their website at www.paypal.com.

Parents and guardians

We encourage you to get involved with your children’s online usage and to be aware of the activities in which they are participating. The Website may not be directed toward children and may not be suitable for their use. There may be some areas of the Website that may be attractive to children even though they are intended for adults. Therefore, we strongly recommend that you actively monitor your child’s interaction with the Website and their submission of personal information to the Website.  You should be aware that if your children voluntarily disclose their names, email addresses or other information online, such disclosures may result in unsolicited messages from other parties.

Your Rights and Responsibilities

You have the right to access the personal data which we hold about you and to have any errors corrected.  It is your responsibility to ensure that we have correct contact information.  This will enable us to provide you with the best service possible.

If at any time you wish your personal data to be completely removed from all our systems, or if you just want to update any personal data we have about you, please send an email with the subject “REMOVE ALL” to optout@hachette.co.uk or write to the address below.

Privacy Support

Please contact us by any means if you are in any way unhappy and we are sure we can resolve any problems or issues you may have.  If you are not satisfied with our response you may wish to contact the Information Commissioner at www.ico.gov.uk

Hodder & Stoughton

Registration number: 3701589

VAT number: 205505305

338 Euston Road

London NW1 3BH

Telephone: +44 (0) 207 873 6000