Terms and Conditions of Sale
with Mike

www.chinesewithmike.com (the "Website") is operated by Hodder & Stoughton Ltd (referred to as "we", "us" and "our" below).

Hodder & Stoughton Limited ("Hodder") is a company registered in England and Wales (registration number 3701589) whose registered office and main trading address are at 338 Euston Road, London, NW1 3BH, UK. Hodder’s VAT number is 205505305.

These terms and conditions of sale

These terms and conditions of sale (the "Terms") govern any orders placed using and purchases made in connection with the Website. Please read these Terms carefully. You agree to be bound by these Terms by placing orders using and/or by making purchases in connection with the Website. Do not place orders using or make purchases in connection with the Website if you do not agree to these Terms. Nothing in these Terms affects your statutory rights.

The Website and the information contained on it may be supplemented, removed, changed and/or updated without notice to you. We may revise these Terms and any other legal notice on the Website (including the Terms and Conditions and Privacy Policy) without notice to you. All changes will be effective when posted on the Website and you should check the Website from time to time to review these Terms and other legal notices because they are binding on you.

Your responsibilities

By placing an order using and/or by making a purchase in connection with the Website, you warrant to us that you are legally capable of entering into a binding contract with us in the country in which you are located. You are solely responsible for ensuring that the details that you provide are correct and complete and for informing us of any changes to them.

You will only use the Website in accordance with our Terms.

Ordering digital copies

Digital lessons can be ordered from the online shop at www.chinesewithmike.com where you can choose season or lesson bundles to add to the shopping cart.

Payments are processed by PayPal and we do not store your payment details.

Once purchased, your lessons you will be available to stream from the ‘Lessons’ section of the site once you have logged in to your account. Lessons are not downloadable.

Your account

Once you have set up an account by purchasing a digital product, your account details will be kept securely on our system if you have chosen for us to do so. All you need to do is visit the ‘Log in’ menu, and then log in by entering your email address and password. If you have forgotten your password, click on 'Forgot password' to reset your password and have it sent to you. We do not store payment information.

What are my payment options?

We only accept payment via PayPal.  For more information on this please visit PayPal.com.

Prices

The prices shown are only applicable to orders placed using or purchases made in connection with the Website. All prices are inclusive of taxes.

Every effort is made to ensure that all prices are correct at time of display online. In the unlikely event of an administrative error resulting in an incorrect price being displayed on the Website, we reserve the right to correct the price. Where we discover an error in the price of any product that you have ordered or purchased, we will not be obliged to proceed with your order and we will usually endeavour to inform you of the error and the correct price as soon as possible. In these circumstances, you will not be bound to continue with your purchase, and we will usually endeavour to ask you to send an email to us to confirm that you wish to proceed at the corrected price within a stated time. In the event that you reply that you do not wish to proceed at the corrected price, or do not reply within the stated time or if we are unable to contact you, then we will cancel the order or purchase and refund the amount paid by you. In no circumstances will we be obliged to proceed with your order or purchase at an incorrect price, even if we have accepted your order for a product displayed at the incorrect price and/or failed to inform you of the error.

Special Offers

From time to time we may run special offers. These are available for limited times only. We reserve the right to withdraw the special offer or change any of the terms (including the availability and end date) of the special offer at any time without notice to you.

Unavailable titles

We are unable to accept orders for products that are unavailable. Any orders placed for products that are unavailable will be cancelled and any amounts paid in respect of those products will be refunded. No substitute products will be offered in place of any unavailable products ordered. Please check back at the site at a later date to see if the product has become available.

Acknowledging your order

Your order constitutes an offer. Once you have placed your order with us, we will acknowledge receipt of your order by sending an email to you using the address you supplied when placing your order with us. This acknowledgement of receipt does not constitute acceptance of your order. Your order is accepted when we give you access to the products via your account. If for any reason we are unable to fulfil your order, we will inform you of this by email.

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days after you enter into the contract.

To exercise the right to cancel, you must send an email to help@chinesewithmike.com informing us of your decision to cancel this contract.

You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Please ensure that you quote your order reference and identify the products which you want to cancel your order for.

Effects of Cancellation

If you cancel this contract, we will reimburse you all payments received from you in respect of the cancelled products.

We will make reimbursement without undue delay and not later than 14 days after the day on which we were informed about your decision to cancel this contract.

We will make reimbursement using the same means of payment as you used for the initial transaction.

Following cancellation, you will no longer have access to the products.  

Our warranty and liability

We warrant to you that any product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for any losses that you might suffer as a result of you placing an order for or making a purchase of products in connection with the Website is strictly limited to the combined purchase price of the relevant products that you have purchased. We exclude all liability and responsibility to you for all other loss or damage that you might suffer provided that this exclusion does not include or limit our liability for (i) death or personal injury caused by our negligence (ii) fraud or fraudulent misrepresentation or (iii) any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Model Cancellation form

To Chinese with Mike, Hodder & Stoughton, 338 Euston Road, London, NW1 3BH

Email address:  help@chinesewithmike.com

I/We [*] hereby give notice that I/We [*]  cancel my/our [*]  contract of sale of the following goods [enter description of goods].

Ordered on: [enter date order placed]

Received on:  [enter date goods received if applicable]

Name of consumer(s):

Email address or address of consumer(s):

Signature of consumer(s) (only if this form is delivered in paper form):

Date:

[*]  Delete as appropriate